Online Ordering

I ordered some stuff X days ago, and it isn't here yet. When will I receive it?
When you place an online order, ADA Racing will send you an email with your UPS tracking number included. You can go to our Shipping Terms page to track your package and also to view a delivery time map for UPS. This should give you a good idea of when to expect your order.

I live in Arizona/Phoenix Area. Can I pick up my order from your location?
Yes, you can pick up your order from our location. But, please call first to place your order, that way we can have it ready when you arrive.

What type of payments do you accept for online ordering?
We accept Visa, MasterCard, American Express, and Discover credit cards and debit cards and Paypal. But, your credit card company must allow address verification. Our online shopping cart cannot process credit cards that cannot verify the billing address.

Can I have my order shipped to an address other than my credit card billing address?
No, we cannot ship to any address other than the verified billing address of the credit card. This is done to protect both us and the credit card holder against fraud. There are no exceptions to this policy. You can contact your bank and have them add an alternate shipping address, which you can then enter as your billing address during checkout.

Can I pay with a money order or cashier’s check?
Yes, you can send us a money order or cashiers check by mail. Just complete the checkout process and select pay by money order and then follow the instructions. If you order something that we are out of stock on, you will be notified. You can also have the order shipped wherever you would like and no signature is required since this is not a credit card order.

Do you ship outside the US?
Yes, we ship worldwide using UPS and the US Postal Service. All of the available shipping options and prices will be shown to you during the check out process. We only accept payment by PayPal from outside the US and your address must be verified and confirmed with PayPal.

Do you ship to Hawaii and Alaska?
Yes, we ship to Hawaii by the same services that are offered to customers within the continental US. You will be shown your shipping options and prices during the check out process.

Returns

I just ordered a product but when I received it I realized I really didn't need it. I can just return it and get all my money back, right?
In the event that you need to return a product, please call us at 480-507-6919 ext.1 with your reason for return and we will issue you a Return Authorization (RA) Number. All product returns are subject to a 15% restocking fee. Shipping fees will not be refunded and items must be shipped back at the customer's expense. If your order was originally shipped free freight and by returning a part it drops the original shipment below the free freight minimum, you will be charged for freight on the original order which will be deducted from the refund on the return.

Why do I have to pay a restocking fee?
The restocking fee is to cover the cost of processing the order and the payment.

I just received my order, and it is incorrect. What do I do?
If you receive your order and it is incorrect, please contact ADA Customer Service at 480-507-6919 ext.1 and we will straighten the problem out ASAP.

ADA Products

It says that your new product is coming out "Soon". Is there any way I can get an exact date?
Due to the nature of product development and testing, it is difficult to give an exact date of arrival for a new product. We can get close, but issues do arise. Our number one priority is offering you the BEST product in terms of quality, performance and style. Sometimes this takes time.

I am having trouble installing the product I just ordered. What should I do?
Most products come with instructions included in the package. If you have followed them, but still can not get it figured out, first check out the Resources section of our website to see if we have any other instructions online for your product. If all else fails, feel free to call our tech line at 480-507-6919 ext.2.